Engage a High Performing Pharmacy Team with IPC
You Can’t Do It Alone – You Need a High Performing Pharmacy Team
Sometimes you feel like you, and only you, are the one running your pharmacy. To truly thrive, you need a team that’s engaged, motivated and equipped to handle the demands of running a successful pharmacy. As I am sure you already know, building and maintaining a high performing team is easier said than done.
As we think about Pat’s store that we introduced to you on the Purchasing page, now let’s observe some of the challenges that Pat faces with the team. Pat faces employees calling out sick at truly inopportune times, like the first week of the month or on a Monday. Some employees just can’t seem to resist the distraction of their cell phone and take more breaks to take calls or check social media. Others seem to struggle to show up on time and constantly have new excuses for being tardy. Pat has tried so many things and sometimes it gets better for a while and then after a few days or weeks the employees fall back into their old patterns. Pat’s biggest concern is the toll it takes on the superstar employees. Those who show up on time, stay focused, deliver exceptional service to their patients and can be counted on day in and day out.
There is a way, and IPC is the right partner to support your financial goals with purchasing and growth strategies, help you optimize your operations and deliver the recipe for you to engage a high performing team.
How IPC Helps Develop High Performing Pharmacy Teams
At IPC, we understand that your team is the backbone of your pharmacy. Your vision of having a high performing team is not as far off as you may think. A team who can effectively implement new solutions and services, like remote patient monitoring or telemedicine, or manage your cost of goods sold (COGS) so effectively that you can see the improvement in your bottom line and the cash in your bank account. A team who comes to you with new ideas about how to improve service to your customers or optimize your operation and then takes the initiative to put them into action.
Our members who desire a high performing team we have crafted foundational, actionable and practical resources to execute your own development plan.
- Leadership courses delivered by coaches who have been guiding independent pharmacy owners for over 15 years.
- Continuing education resources and webinars to make sure you and your staff are up to date on best practices and the latest industry innovations.
- Technician training …
- Clearly defined implementation plans to support your team to effectively implement the growth and purchasing strategies you have chosen to deploy.
The key to how IPC is different is we meet you where you are. Each store is unique and has a different team and individual needs. With a suite of offerings, you get to choose which are best for you. Not exactly sure where you should start? Meet with us and we will ask the right questions to get to know you and your team and understand your business. Equipped with key information we can provide you with a personalized plan to get you on your way to leading your high performing team.
Thinking about our pharmacy owner Pat, what would be first step in solving the absenteeism, tardiness and cell phone problems? Most likely the leadership courses would be the first step. One key skill to learn would be how to have critical conversations with team members to communicate the impact of their behavior on your patients and the team. As Pat’s team begins to step and be present, implementation of key initiatives and growth strategies become clearer and more achievable.
Why IPC is the Right Partner to Develop Your High Performing Pharmacy Team
We understand the challenges you face because IPC is run by pharmacy owners just like you with an amazing group of people looking to help you not just survive but thrive in your pharmacy. You don’t have to navigate these challenges alone, IPC is here to provide the tools, resources, and support you need to build a stronger, more engaged, high performing team.
We know owning a pharmacy is hard and it is critical that you have the right partner. Take the first step to understand how IPC can deliver the right solutions to your store and your community, giving you the Freedom to Pharm.
Your Next Steps
At IPC, we are committed to empowering our member stores through defined strategies in key areas of your business.
Purchasing Power
Does this sound familiar? Your wholesaler rep keeps telling you to be more compliant. And you need to buy the lowest price to make sure it is less than what you’re reimbursed. And you’re shopping your wholesaler and secondaries everyday hunting for the best price.
What if you could do all three with less stress and reduce your costs?
Growth and Expansion
Growing your pharmacy means different things to different owners. It could be adding new patients from the nursing home nearby or increasing the number of immunizations you give each year or expanding into 340B. Additional growth opportunities include telemedicine, medical-at-home services, clinical services, and even OTC and retail merchandising.
Do you need a partner to help identify how you should expand your pharmacy model?
Operational Efficiency
If you are still operating the way you did ten years ago or even two years ago, then it might be time to rethink things. Pharmacy is changing faster than ever and you need to adapt. Whether it is leveraging technology or altering a process, change can be a critical step to improving your pharmacy.
What if you could implement changes that your staff supports?
Financial Clarity
Some people have a knack for being able to read a profit and loss statement and a balance sheet. Many, however, find it hard to digest all the data to understand what it means to the health of their business. Most find it is easier to just look at their bank account.
How much more confident would you be if you understood your financial statements and how they can help you make better decisions?
