Shannon’s Inspirational Journey in Pharmacy and Impact at IPC
What inspired you to pursue a career in pharmacy, and how has that passion evolved over the course of your professional journey?
Growing up, I witnessed the struggles of my family’s struggle to make ends meet, inspiring my search for a fulfilling career. As a traveling military spouse, I volunteered extensively in healthcare settings, realizing my passion for patient care. Transitioning to a part-time role as a cashier in a local pharmacy, I found joy in connecting with patients, prioritizing their stories and needs. Putting the patient first in everything I do remains my #1 purpose and that will never change.
Moreover, obtaining my Advanced PTCB Certification empowered me to excel as a retail pharmacy technician. Trusted by pharmacists, I delivered customer service beyond typical technician capabilities.
What aspects of your job do you find most fulfilling, and how do you stay motivated?
Being able to consistently learn new things, then pass that information on to others has been the most rewarding. The healthcare field is ever evolving and the amount of knowledge there is to pass around keeps me motivated. I love to teach, so as long as there is a new topic to learn, everyone around me is going to know about it as well! My excitement can be infectious so watch out!
Since you’ve joined IPC, what skills have you brought to your team to help bring the Vendor Advantage Program to life and to IPC in general?
My background working in both retail and closed-door pharmacies, as well as volunteering with independents, has enabled me to bring the everyday upfront needs of the pharmacy to our network. It’s those small conversations you have as a caregiver of sorts that big-box companies don’t necessarily prioritize. Those are the things I look for in our vendors, companies and products that get our pharmacists and technicians EXCITED! Since joining IPC, I’ve been able to really sit back and take in all of the moving parts of the company and see first-hand how receptive all of our employees are to new insights and ideas and this keeps me excited as well!
When you’re not working, what things do you like to do to relax and recharge?
When I’m not working, I’m planning our next trip somewhere! Whether it be to the new local foodie spot or a plane ride to another country, I’m usually researching something to do. Being a remote employee over the last 6 years has only grown that passion to leave those front doors once the workday is done! We have a fairly large family at home, so every day is a new adventure, sporting event, school meeting, company outing, fundraiser or ER trip!
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