IPC Member Benefits

Aloe Drug (Miami Beach, FL)

Aloe Drug Mart Strives to Provide Top Rated Customer Service to You and Your Family

At Aloe Drug Mart, you are not just a prescription number; you are friends, families and neighbors. Centrally located with two locations in Florida, they pride themselves in care driven, compassionate and excellent services. They know their customers by names and do their best to guide them through pharmaceutical services. IPC recently had the chance to speak with owner Adekunle Adimula about his history in pharmacy and how he got started with Aloe Drug.

IPC:

Can you tell me how you got interested in independent pharmacy?

Adekunle:

“I graduated back in 2002 and I was passionate about helping people during my pharmacy internship. I would see people coming in with different medical histories and different levels of financial security. It has always been a passion in my life to help people as much as I can. Independent pharmacy allows me the ability to do that with all my training. Working for a chain I learned some people are more concerned about the money than the customers. I’ve always been interested in opening my own business, and I didn’t see any better way to do it than opening my own independent pharmacy. You can help people and provide for yourself and your family at the same time. That’s what pushed me to do it.”

IPC:

Can you tell me about your two locations? Are they close together and how are you involved in the communities?

Adekunle:

“The two different locations are about a 20 minute drive apart. They are very different demographics. One serves a middle class income, and at both locations I have technicians who work very hard. You can’t ask for better technicians, two of them have gone to pharmacy school. Mentoring them and giving them the ability to go further is very rewarding. We take care of anyone who comes into the pharmacy. People come in for their medicine and have always been grateful for the personal treatment. You can see on our Facebook page, since Aloe Drug began – people give rave reviews and that kind of compliment from customers is heart touching. They say thank you and they fill my heart with joy.”

IPC:

How has your relationship been with IPC?

Adekunle:

”IPC has been great. This is my first year of pharmacy ownership and you can really feel the drive and willingness to help; you feel like you are not alone in this process. That’s an important aspect of a group. You don’t get that kind of service everywhere. Customer service with IPC has been great.”

IPC:

Have you had a chance to attend any of our events?

Adekunle:

“Not yet, I’ve been to McKesson ideaShare but since we’ve been getting up and running it’s been hectic. I will stop by and see you there this year definitely.”

IPC:

Anything we can highlight about your store?

Adekunle:

“We speak four different languages; Creole, French, English and Spanish. We take good care of our customers. Nobody has to wait more than five to 10 minutes. We can find them any medicines they need and we take care of them very well.”

IPC:

Any challenges as an independent pharmacist?

Adekunle:

“The greatest challenge is the anti-competitive nature of the PBM industry. There is no free enterprise anymore in the pharmacy world. This is the sixth month since opening and I have some of them who have taken my money six months ago but still won’t give me credentialing. They do all they can in their power to keep you from getting up and running. When you open up a store and the customers can’t be served because their insurance won’t let you; that is ridiculous.

That is the most frustrating thing. Sitting on a contract for half a year creates a huge loss for the pharmacy. We can’t market to the community if you can’t take care of them because of insurance. They walk into your store and they will walk right back out. You lose their trust on the first impression because of the insurance.

I know your government relations team is here to help and I appreciate that. I am proud to be a member of IPC.”