McKesson Dispense Data Connectivity Update for RedSail Pharmacy Systems

McKesson has notified customers of a potential disruption in dispense data reporting following RedSail’s transition from Relay/CoverMyMeds switch services to Powerline, effective August 24, 2026. Pharmacies using RedSail-affiliated pharmacy management systems, including PioneerRx, BestRx, QS/1, and PrimeRx, may be impacted if appropriate data connectivity and authorization processes are not in place.

Because dispense data is used to administer rebate, discount, and performance-based purchasing programs, McKesson is actively working with RedSail and other partners to maintain data access and minimize disruption. Efforts include establishing new Powerline data feeds, conducting dispense data authorization outreach, simplifying authorization processes for new pharmacies, and developing long-term connectivity solutions.

If dispense data is temporarily unavailable, McKesson will use the best available information to continue administering applicable programs and may perform reconciliations once full data access is restored.

Action Required

McKesson initiated a Dispense Data Authorization (DDA) outreach campaign for RedSail customers on August 13. Buying groups can play an important role in supporting this initiative by encouraging customers to complete and return the new DDA forms upon request from their Sales Solutions Manager.