Passionate Pharmaceutical Care
Kevin Dang's passion for pharmaceutical care started when he was very young. As a high school freshman, Kevin earned his first position as a Pharmacy Technician at the Silas B. Hays Army Hospital at Fort Ord.
The Silas B. Hays Army Hospital at Fort Ord is in Monterey, CA and serves veterans in need. While there, he stocked and delivered medications to different pharmacy departments in the hospital.
“I liked what I did and observed that pharmacists had high job satisfaction,” Dang said.
Dang continued to impress patients and staff until his high school graduation in 1988. After high school, Dang attended the University of California, Irvine and graduated as a double major in biology and chemistry.
Despite the demands of his double majors, Dang served as a Pharmacy Technician for four years at the Humana Hospital in Huntington Beach (1888-1992). Kevin completed his Doctor of Pharmacy degree at the University of the Pacific (Pacific) School of Pharmacy and Health Sciences in 1996.
“After 11 years of professional pharmacy experience, in various roles and settings, I was very familiar with many aspects of running a pharmacy and wanted to apply my knowledge toward owning my own business.”
While attending Pacific, Kevin worked at the San Joaquin County Hospital as a pharmacy intern. After graduating from pharmacy school, Kevin joined a big box pharmacy where he quickly assumed the role of District Manager. In this position he oversaw more than 30 pharmacies in California and the Reno area.
“After 11 years of professional pharmacy experience, in various roles and settings, I was very familiar with many aspects of running a pharmacy and wanted to apply my knowledge toward owning my own business,” Dang said.
In 2007, Kevin opened Evergreen Pharmacy to implement his vision for a patient-centered, outcome-oriented pharmacy practice. During that time, Kevin began to forge strong relationships with physicians and their patients to promote health, prevent disease, and monitor medication use to assure safe and effective drug therapies.
“I like the flexibility to manage, adapt, implement, and expedite decisions to address the needs of my community,” Dang said. “In addition, I feel like I am helping my community by hiring locally, assisting local prescribers to improve patient care, and participating in community events when opportunities arise.”
Dang’s care has been well documented by his patients who regularly share testimonials about the service he provides at his two pharmacies.
Dang opened a second Evergreen Pharmacy nearly a decade later. Both locations serve the city of San Jose. They are about a mile apart just southeast of the downtown area.
“The second store was constructed from the ground up,” Dang said. “I was exposed to every aspect of building construction from design to completion. The process was long and involved, but the experience brought things full circle for me. I have experienced every aspect of pharmacy operation.”
Though he had a different experience when it came to opening the second location, Dang was able to replicate what was already working at his first pharmacy in his second. Through his two locations Dang offers services like medication synchronization, blister packs, free delivery, prescription transfers, and long-term care for the elderly. His second location allowed him to expand these offerings.
The stores do differ in their accessibility. Dang’s second location is better placed as it is adjacent to a grocery store and a bank. It is also near a local shopping mall and transit station.
Dang also places himself in the community by supporting local events like blood drives, Alzheimer’s disease conferences, and runs that connect veterans to their community.
Dang said that his pharmacy participates in as many local community events as possible and he often posts photos of the events on Facebook and his website to encourage the community to get involved as well.
“The flexibility as an independent pharmacy allows us to accommodate requests for services as demands are brought to our attention.”
Dang also works to treat every customer like family, something he considers to be the biggest draw of an independent pharmacy.
“We take time to answer their healthcare questions, act as a liaison between them and their doctors, and find ways to lower their prescription cost,” Dang said. “The flexibility as an independent pharmacy allows us to accommodate requests for services as demands are brought to our attention.”
And in a time where owners like Dang experience intense competition, this is where their competitive edge lies.
“Many of my customers are referrals from existing patients and local prescribers, because we go the extra mile to help our patients,” Dang said.
He does feel that he fails to compete with the long hours that some chain pharmacies have, which is convenient for some customers.
Besides competition, Dang also face challenges related to third party contracts and transactions where they pay under cost. Dang works to minimize stocking items that consistently pay under cost. He also gets help with pricing from IPC.
“IPC has done a good job negotiating for us and we should continue to push for fairness,” Dang said.
When not immersed in his pharmacy practice, Kevin enjoys spending time with his friends and family. On most weekends, you can find Kevin indulging in the simple pleasure of watching his son’s soccer games and participating in his daughter’s extracurricular activities.