Gatti Pharmacy (Indiana, Pennsylvania)

2 - Gatti Pharmacy - PH

Gatti Pharmacy is More Than Just a Pharmacy; They are Your Partners in Good Health

The owner of Gatti Pharmacy, Stephanie Smith Cooney, was named Entrepreneur of the Year 2017 by the Next Generation Pharmacist Award Committee. IPC recently spoke with Gatti Pharmacy Marketing Representative, Jennifer Clark, about the recent innovations Gatti Pharmacy has implemented, and what makes the pharmacy stand out against the competition.
IPC:

Can you tell me about the history of the pharmacy?

Jennifer:

“I have been with Gatti Pharmacy since 2014. It’s been in our area since 1936 and it’s always been a small town pharmacy. Stephanie’s father took over the pharmacy in 1999 and she became a partner in 2005. In 2010 she became the first female executive owner in the history of the company. Last year she won the Entrepreneur of the Year award from Next Generation Pharmacy so she’s had a lot of accomplishments. She wants to be able to provide all the services that patients need and that pharmacists can provide. That’s one of the many things that makes Gatti unique. There have been many employees who have worked here for several years and are very dedicated to the business. They thrive on being able to serve the patients at the best of their abilities.”

IPC:

What makes the pharmacy unique?

Jennifer:

“A lot of times our employees stay late to get the job done. One of our technicians recently was on her way home from the pharmacy; she’s not a delivery driver but a patient needed their medication and she went out of her way to drop the prescription off on her way home. Going above and beyond is something the staff always does, and that makes for a great experience for the patients. Every employee sees every patient as their own patient.

There was actually someone who just shared a story about being at a large chain. They were called with a message that their prescription was in but when they got there it wasn’t ready and they approached the pharmacist it still wasn’t ready. Eventually they found out it was ready but the price was more than they were originally told. Overall she felt mistreated and pushed aside, but trapped in a situation where she needed the prescription and had no other options. That’s something that we really are able to avoid as an independent pharmacy, we don’t want the patient to feel trapped.”

IPC:

What other types of services do you provide?

Jennifer:

“Medication adherence is very important to us to. Not just filling the prescriptions, but knowing that there are no changes that need to be made. If someone just keeps filling the prescription without seeing how things are going that can be very dangerous. Current health history and health plan information is very important to adherence. That’s one of the main benefits of community/independent pharmacy, being able to take the time with the patients and explore those topics.

We also have options for patients to get their refills through our website. We have a local mobile app called RxLocal so people can actually access their medication profile directly through their phone. They can see if any changes need to be made and it’s a great way for them to communicate with us after hours. We are also very present on social media so patients can access us and send us messages. Free delivery is another thing we provide; we’ve been doing that for a long time before it became popular.

Another special service is next day delivery for people in our area. We do a special packaging service that reduces the amount of times a person has to come to the pharmacy because they get all the medications they need for the month. We can ship mediations, deliver or they can pick them up. That’s very beneficial to someone that’s on multiple medications or to someone that needs help managing their medications. Even if it’s a caretaker or a family member giving out the medications, this really helps simplify the process. The patient can tear off each day or week so if they’re traveling they don’t have to carry a lot of meds or a lot of bottles; they have the sense of freedom of being able to not think too hard about numbers.

We also have a membership program to help patients save money on their medications. They pay for the membership and we give them a discount. They get a premium service and we are constantly trying to find them savings on medications. It makes a big difference and they get instant access. We do try to find savings even If they aren’t in the program, but this just makes things a little more streamlined. It’s like a loyalty program for the medications we offer.”

IPC:

It looks like you have a great presence on social media?

Jennifer:

“We try to be strategic about the platforms we use, and share information that will be useful to everyone. Not just things we do as a pharmacy, but things like tips for flu prevention, home remedies, etc. Things people can use in their lives outside of pharmacy care. We get a lot of positive feedback from that and it gives people a lot more direct access to us.”

IPC:

How has your relationship been with IPC?

Jennifer:

“I know Stephanie has been with IPC for awhile now and has been very satisfied with the support that IPC provides. The benefit is very clear and she enjoys having IPC as a resource for her pharmacy.”

IPC:

Can you tell me more about the store itself? Do you have an OTC section?

Jennifer:

“We do have an online store so people can purchase a number of items from our storefront online. We also have free delivery that includes those types of items with a $10 minimum. We have convenience products, hygiene products, home décor, greeting cards, and snacks. We also offer free coffee for our customers while they’re waiting. We have a limited selection but we try to be thoughtful about what our customers need and want so we have OTC items, DME products, vitamins, flu medicine and some fun stuff too like kids items, maternity care etc.”