IPC Member Benefits

Audubon Pharmacy (Louisville, Kentucky)

11 - Audubon Pharmacy - AF

Audubon Pharmacy has a Friendly Pharmacy Staff with a Combined 50 Years of Experience

Since 2005, Audubon Pharmacy has been committed to improving the health and lives of their patients in the communities of Louisville, KY. Their friendly pharmacy staff has a combined 50 years of experience and they treat customers like family.

IPC:

Could you tell me a little bit about the history of your pharmacy, and your involvement with the store?

Traci:

“I followed in my father’s footsteps and also worked at an independent pharmacy in high school so I’ve kind of been in it all my life. It made it easy to make the decision to go into this field. My father worked for an independent in Shelbyville Kentucky. Growing up we would go in and we just loved how everyone knew him by name and the personal touch really just stuck with me. I knew pharmacy was a good fit for me because it’s so fast paced and that fits my personality really well.

I graduated from pharmacy school in 1995, so I’ve been in the field for 22 years.”

IPC:

What is the most rewarding aspect of working in the independent pharmacy industry?

Traci:

“Definitely the one-on-one aspect and that I know all my customers. Having my own business also allows me flexibility, I have four sons so I need to work hard but I need to be able to be there for my family too. I have a reliable staff that I can count on and that makes it possible to have a family life and a work life at the same time.”

IPC:

What are some of the challenges your pharmacy has faced?

Traci:

“The struggles we face are mostly financial; competing with the bigger chains and mail-order. People are offered 90 day supplies at a good price and we can’t always match that so it can be a struggle. Getting people to like the ‘old fashioned way’ can be difficult. That’s why we try to make up for it with the personal touch, delivery and things like that.”

IPC:

Are there a lot of other pharmacies around the area? What is the community like?

Traci:

“On this street there are a lot of pharmacies, but I’m the only independent. There are many big chains in the area. Someone said the best place to open a pharmacy is right across the street from other pharmacies. I used to think that was silly but it does make sense. It gives people the chance to choose the place they want to go to, and go to the type of environment they prefer. I try to fill a niche. Word of mouth helps grow the business and I want people to come here that are looking for a good relationship.

Louisville is kind of a small community within a big city area, so some people are looking for that small town feel.”

IPC:

Are you actively involved in the community?

Traci:

“Mostly I’m involved with the kid’s schools and I sponsor a lot of different things. We’re in the church directories and we do several things with the Chamber of Commerce. Audubon Dogwitch Festival is a big event around here that we are involved with. I tend to get overbooked with a lot of the kid’s activities.”

IPC:

Is there anything specific you’d like to highlight about your store?

Traci:

“It’s hard to put into words, but as an example – we had someone call in the other night right before closing that needed a prescription. I ended up delivering it myself and he was just blown away by that level of service, it’s not something a lot of places do. That’s what we’re about, I care about people and I don’t want them to miss a dose of their medication. I want people to understand what they are taking and understand the importance of taking medicine regularly. We’re here to answer questions and make sure they know what’s going on with their prescriptions. We have a delivery service and that always seems to surprise people because so few pharmacies offer that.

Another big thing we do is packaging for people, and divide their medications up into easy to take daily packages. It’s like a bubble wrap package so people can just take what they need for the day and not have to worry about missing a dose.”

IPC:

Do you have an OTC section?

Traci:

“It’s mostly just the best-selling items. We have a wall of cough and cold, first aid etc. A lot of times we go with Good Sense brand, and we have a small gift shop with gifts and candy. It would be great to have one of those old fashioned soda fountains but we don’t have that.”

IPC:

How has IPC assisted your pharmacy?

Traci:

“I was really impressed when IPC came knocking on the door, you don’t see a lot of groups visiting stores like that. The website is nice and I feel like I can call any time and get questions answered right away. The price transparency is wonderful; you know what you’re getting into right away.”